Shipping policy

Shipping Policy

At Homexal, we offer international shipping with free tracked delivery on all orders. We aim to ensure your products reach you as quickly as possible.

1. Processing Time All orders are processed within 1–3 business days after payment confirmation. Please note that orders are not processed or shipped on weekends or public holidays.

2. Estimated Delivery Times Delivery times depend on the destination country. These estimates refer to business days after your order has been dispatched:

  • United States & Canada: 7–15 business days

  • United Kingdom & Europe: 7–14 business days

  • Australia & Oceania: 10–18 business days

  • Rest of the World: 15–20 business days

Note: Delivery times are estimates and may vary due to external factors such as customs processing or carrier delays.

3. Tracking Information Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your package directly on our website. Please allow up to 48 hours for tracking information to update after dispatch.

4. Customs, Duties, and Taxes Homexal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Delivery Issues & Lost Packages If your tracking information states that your package was delivered but you have not received it, or if your package is significantly delayed, please contact our support team at support@homexal.com. We will work with the carrier to resolve the issue.

6. Contact Information If you have any questions regarding your shipment, please reach out to us:

  • Trade Name: Homexal

  • Email: support@homexal.com

  • Phone: +420 721 926 991

  • Physical Address: I.P. Pavlova 56, Karlovy Vary, 360 01, Czech Republic