Refund policy

Refund & Return Policy

At Homexal, customer satisfaction is our top priority. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

1. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. How to Start a Return To initiate a return, please contact us at support@homexal.com.

  • Please note that all authorized returns must be sent to the following address: I.P. Pavlova 56, Karlovy Vary, 360 01, Czech Republic.

  • Items sent back to us without first requesting a return will not be accepted.

3. Damaged or Incorrect Items Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@homexal.com so that we can evaluate the issue and make it right. In such cases, we will provide a solution at no additional cost to you.

4. Return Shipping Costs

  • If the return is due to a faulty product or our error, Homexal covers the return shipping costs.

  • For "change of mind" returns, the customer is responsible for the return shipping fees.

  • We do not charge any restocking fees.

5. Non-Returnable Items Certain types of items cannot be returned for hygiene and safety reasons, such as personal care goods (beauty products) or customized/personalized items. Please get in touch if you have questions about your specific item. We do accept returns on sale items, provided they are in their original condition.

6. European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. However, our overall 30-day policy still applies to give you even more time to ensure you are satisfied.

7. Refunds Once we’ve received and inspected your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@homexal.com.